How to fix the most common issues about connectivity and pairing

BLUETOOTH SIGNAL AND CONNECTIVITY IN GENERAL

While the range of Bluetooth is 10 meters, the recommended optimal range for any Bluetooth stereo device is half a meter in direct line to your music device, particularly outdoors when the signal cannot bounce off walls and ceilings. This rule applies to any brand of Bluetooth stereo devices. In MIIEGO headphones, the antenna is located in the right-side earpiece. So please make sure your device is on the right side of the body for optimal connectivity while outdoors! This will help avoid signal dropouts. Please also be aware that antennas on iPhones are located in the bottom of the phone.

SOFT RESET ON THE HEADPHONES

AL3+ FREEDOM SERIES – The headphones should be turned off. Then they have to be charging (red light will be on). Press and hold the power button for 6-8 seconds until it quickly flashes BLUE 1 or 2 times, then following with the red light on again. Then it should be reset.

M1+ by MIIEGO – Turn on M1+ but do not connect them to your phone (standby mode), press and hold volume + and - down together for about 5 seconds, M1+ will be reset.

BOOM SERIES – In charging mode, press MVB (multifunction button) + Volume up for 5 seconds.

PROBLEMS WITH BLUETOOTH CONNECTIVITY

Here’s what you can do to resolve both Wi-Fi and Bluetooth problems in one fell swoop: Go to Settings > General > Reset > Reset Network Settings. It’s the third option down, and you’ll want to avoid Reset All Settings and Erase All Content and Settings. By selecting “Reset Network Settings” you’ll keep your data intact, but your Bluetooth/Wireless connects will be back to their default settings. That usually solves your issue.

RE-CONNECT HEADPHONES

If you experience connectivity or other problems related to your phone we always recommend to try the following: Delete the headphones from the Bluetooth menu on your phone. Turn off the headphones Restart your phone Re-connect the headphones via Bluetooth (remember to put them into pairing mode by pressing and holding the power button for 7 seconds).

Compatibility

CAN I USE MIRELESS HEADPHONES FOR CALLS AND SKYPE? AND FOR PC/MAC?

Yes – all MIIEGO Wireless Headphones have build-in microphones for hands-free calling. You can use them as a wireless headset for Skype and/or your Bluetooth enabled PC or Mac

CAN I USE MIIEGO WIRELESS HEADPHONES WITH MY PC/LAPTOP, IPOD OR MP3 PLAYER?

Only if your PC/Laptop, iPod or MP3 player has Bluetooth. Follow the instructions that came with your PC/Laptop, iPod or MP3 player on how to pair with a Bluetooth device.

CAN I USE MIIEGO WIRELESS HEADPHONES WITH MY MOBILE PHONE/SMARTPHONE

Yes, if it is a Bluetooth mobile phone or device. Your phone/device should support A2DP (Advanced Audio Distribution Profile) to play music, which almost all newer smartphones do.

CAN I USE MIIEGO WIRELESS HEADPHONES WITH MY IPHONE?

Yes – all versions/generations of iPhones support Bluetooth.

Pairing

PROBLEMS WITH BLUETOOTH CONNECTIVITY ON IPHONE

Here's what you can do to resolve both Wi-Fi and Bluetooth problems in one fell swoop: Go to Settings > General > Reset > Reset Network Settings. It's the third option down, and you'll want to avoid Reset All Settings and Erase All Content and Settings. By selecting “Reset Network Settings” you'll keep your data intact, but your Bluetooth/Wireless connects will be back to their default settings. That usually solves your issue.

COMMON ISSUES ABOUT PAIRING

If you experience connectivity or other problems related to your phone we always recommend to try the following:

Delete the headphones from the Bluetooth menu on your phone. Turn off the headphones Restart your phone Re-connect the headphones via Bluetooth (remember to put them into pairing mode by pressing and holding the power button for 7 seconds).

WHAT IS THE PIN OR PASS CODE FOR PAIRING

The code / PIN is 0000 (four zeros).

MY PHONE CANNOT FIND THE MIIEGO WIRELESS HEADPHONES WHEN TRYING TO PAIR?

Your mobile phone will not find the headset if the headset and mobile phone are not both under pairing mode and within 1 meter distance of each other.
1. Make sure your headphones are charged and turned off.
2: Press and hold the control button on the headset for 7-8 seconds until the indicator light flashes Red and Blue alternatively (pairing mode).
3: Activate Bluetooth on your phone or other device and search for Bluetooth devices and select your MIIEGO model. If asked for PIN press: 0000

HOW DO I CONNECT MY MIIEGO WIRELESS HEADPHONES TO MY PHONE OR DEVICE?

1. Make sure your headphones are charged and turned off.
2: Press and hold the control button on the headset for 7-8 seconds until the indicator light flashes Red and Blue alternatively (pairing mode).
3: Activate Bluetooth on your phone or other device and search for Bluetooth devices and select your MIIEGO model. If asked for PIN press: 0000

Signal/Audio quality

THE VOICE IS NOT CLEAR WHEN HAVING A PHONE CONVERSATION?

1. Make sure your phone has a strong signal
2. Make sure the distance between the headphones and your phone is within optimal Bluetooth working range.

I HAVE NO SOUND/MUSIC IN MY HEADPHONES?

1. Make sure the headphones are turned on.
2. Make sure the volume is turned up on both phone and headphones
3. Make sure the headphones and your phone/device are connected
4. Make sure the distance between the headphones and your phone/device is within optimal Bluetooth working range.

MY MUSIC DROPS OUT, CUTS IN AND OUT OCCASIONALLY?

According to the Bluetooth-standard the range is up to 10 meters. The optimal range for BLUETOOTH STEREO DEVICES OF ANY BRAND is between 0,5-1 meter from the music device (etc. your phone) to your headphones. This will help in avoiding signal drop outs. Please note the quality of the Bluetooth signal may also be influenced/weakened by obstacles like walls, furniture, thick clothing/textile, phone covers, or metal.

WHAT CAN I DO IN ORDER TO GET THE BEST POSSIBLE SIGNAL BETWEEN MY MIIEGO WIRELESS HEADPHONES AND MY PHONE/DEVICE?

It is highly recommended to keep your phone/device on the right side of your body, preferably in an armband, within optimal range, as the music receiver antenna on the headphones is located in the right-side.

HOW FAR IS THE EFFECTIVE RANGE FOR THE BLUETOOTH SIGNAL BETWEEN MIIEGO WIRELESS HEADPHONES AND MY PHONE/DEVICE?

According to the Bluetooth-standard the range is up to 10 meters. The optimal range for BLUETOOTH STEREO DEVICES OF ANY BRAND is between 0,5-1 meter from the music device (etc. your phone) to your headphones. This will help in avoiding signal drop outs. Please note the quality of the Bluetooth signal may also be influenced/weakened by obstacles like walls, furniture, thick clothing/textile, phone covers, or metal.

Charging

WHY IS THE RED LIGHT NOT ON WHEN I AM CHARGING THE HEADPHONES?

1. Make sure the charging cable is correctly connected between both the headphones and your charger and it is turned ON.
2. If you did not use the headphones for a while, the battery may dry up. At this time, you have to charge the battery for 30 minutes, and then the red light will turn ON.

WHAT DOES IT MEAN WHEN THE RED INDICATOR LIGHT BLINKS REGULARLY?

Battery status is low and your headphones needs to be charged.

Other

CAN I ADJUST THE FIT ON MY MIIEGO AL3+ SERIES WIRELESS HEADPHONES?

Yes - to some extent. Follow the instructions on the video below in order to achieve the best fit of your AL3+ Headphones.

CAN I CHANGE THE BATTERY INSIDE MY MIIEGO WIRELESS HEADPHONES?

No, the battery is an integrated part of the headphone construction and is rechargeable.